Delivery Locations: Items offered on our website are only available to adults that are at least legal age of 19+ and up with billing and delivery addresses in Canada. And to adults that are at least legal age of 21+ and up with billing and delivery addresses in the USA and surrounding countries.
Delivery Times: Delivery times average between 2-5 business days for remote Eastern Canada locations, and 1-3 business days for Western Canada shipping. Please be aware that these are only estimates that commence on the actual date that a package is shipped and not the date that an order is placed. Anything out of Canada, please estimate at least a week to two weeks before arrival.
Lost/Stolen Packages: We regret that we will not be held responsible for any packages that are either lost or stolen once the tracking information indicates a package has been successfully delivered. Members assume all responsibility for any orders placed once the tracking information indicates that the package is out for delivery.
Out-of-stock Items: All items are subject to product availability. If an item is out-of-stock at the time you place your order, we will notify you by email and are happy to provide you with your choice of either a substitution for a different in-stock item or receive a store credit to your account that is equal to the original purchase price of the out-of-stock item.
Refunds/Returns/Exchanges: We regret we do not accept refund, return, or exchange requests unless the item you purchased is defective upon arrival. If you receive a broken item, please contact us at firstname.lastname@example.org with the details of the damage. Please note that claims must be made within 30 days of purchase. Photographic evidence may be required for verification. We will notify you by e-mail as to whether or not your claim is approved or declined. If your claim is approved, we are happy to provide you with your choice of either receiving a store credit to your account that is equal to the original purchase price of the broken item or keeping the item and receiving a store credit issued to your account that to 30% discount off the original purchase price of the defective item.